Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for return shipping costs, including the shipping label.

To start a return, you can contact us at support@clubtareno.com.

You can always contact us for any return question at support@clubtareno.com.

Order Cancellations
If you would like to cancel or make changes to your order, please reach out to us via email at support@clubtareno.com. Please note that we are unable to cancel or edit orders after they have been processed and are in transit.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@clubtareno.com.

 

Business Information:

RJ Commerce Solutions LLC

Phone Number: 1 (800) 818-4094

Business Hours: Mon-Fri, 9am-5pm EST

Address: 4111-e Rose Lake Dr #5704, Charlotte, NC 28217, USA

Email: support@clubtareno.com